Cloud Support -

Your support in the cloud.


Cloud Support -

Your support in the cloud.


What is our cloud support?

You don't need an all-round carefree solution through our cloud companion services? If you only need support for your existing or future environment, our cloud support is just right for you. With us you get exactly the right response time for your hyperscaler.

Cloud Support Overview

Bronze

  • Cloud Supportteam
  • Hyperscaler support
  • No response time
  • Support in office hours
  • Per subscription or tenant

Silver

  • Cloud Supportteam
  • Hyperscaler support
  • Response time NBD
  • Manufacturer escalation support
  • Support in office hours
  • Per subscription or tenant

Gold

  • Cloud Supportteam
  • Hyperscaler support
  • Response time SBD
  • Manufacturer escalation support
  • Support 24x5
  • Per subscription or tenant

Platinum

  • Cloud Supportteam
  • Hyperscaler support
  • Response time <2 hours
  • Manufacturer escalation support
  • Support 24x7
  • Per subscription or tenant

* Cloud Support Service applies per hyperscaler or subscription (Microsoft Azure, Amazon Web Services, Google Cloud Platform) or tenant (Office 365, G-Suite). Our cloud support services give you discounted service conditions.

How the Cloud Support services work

Countless areas of application

The cloud as a drive for innovation in your company

Storage

Computing

Applications

DATA

Analytics

Internet of Things

FAQ

In which cases do I need cloud support?

In order to maintain your most important applications and business processes, it is important to be able to fall back on reliable support. Should you or your IT department reach your limits, please do not hesitate to contact us. Because in the case of a problem, time = money. We cover the 1st, 2nd and 3rd. Level support for you.

What does cloud support offer me in contrast to manufacturer support?

With us, you will usually receive significantly faster and higher quality support for your environment. Due to constant training and a cloud-only mentality, we are always up to date and offer a German-speaking support team. Your specific systems are recorded in our service desk so that every employee is as familiar as possible with your requirements.

How can I open a ticket with Cloud Support?

There are two ways you can do this: On the one hand, you have the option of calling our dedicated support hotline and reporting your concerns on the phone or, alternatively, creating a ticket in our system by email. Based on the classification of the response times, we will then process your ticket as quickly as possible. Depending on your classification, you will receive support in our office hours, 24x7 or similar.
You can also reach our support team on weekends and on public holidays.

Does Tec Networks also support me with my OnPremises infrastructure?

Yes and no. If you find yourself in a hybrid scenario and are aiming for the path to the cloud, our companion service may be just right for you. However, cloud support describes the support in cloud environments of the same name and not on-premise infrastructures.

Book a free cloud consultation now

Our experienced multi-cloud experts determine your individual needs in an initial non-binding consultation and support you in choosing the most suitable hyperscaler model.