As a milestone in joint collaboration, we will conduct a design review to ensure functionality for the next steps.
We plan your IT system architecture together with your IT administrators. This gives you the opportunity to fully implement your requirements.
We are always at your side. Shared meetings per month or quarter help make your administrators' support even more effective.
With the Incident Rights your administrators have the possibility to book support services with us.
We offer you different availabilities and reaction times for your inquiries.
An availability of 8x5 means that your requests will be processed during the regular opening hours from Monday to Friday.
An availability of 8x6 ensures processing of your requests from Monday to Friday during regular opening hours and also on Saturdays.
The most comprehensive 24x7 availability allows you to process your requests 24 hours a day, 7 days a week, including prioritized ticket processing.
If your system malfunctions, it will guarantee a response time of four hours for our support technicians. Within this time window, possible sources of interference are analyzed and investigated for the cause.
With a guaranteed response time of one hour, our support engineers will handle your issue with a high priority. Their systems are examined for possible faults and the cause is determined.
You want to provide your IT administrators with competent support? Then arrange a support consultation with our IT consultants. We are your strong and experienced partner in IT support.